Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you decide that you no longer want the items, you must contact us within seven days of delivery. We will then arrange for our specialist courier to collect the items from you. (It is illegal to send the items through the postal service or an unlicensed courier) The items must be unopened and in their original packaging. However you may open transport packaging to inspect the goods. Refunds will be issued upon receipt and inspection of the goods within 30 days. In addition to these terms, if your order is for a business then we reserve the right to charge a 20% restocking fee.

Consumer Protection (Distance Selling) Regulations.

Cancellation Rights

    1. You have the right to cancel this order within seven working days beginning the day after the day on which you receive the goods
    2. If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, email (provide addresses/email addresses/fax details by which to cancel) within the cancellation period
    3. You (the consumer) have a statutory duty to take reasonable care of the goods while in your possession
    4. You (the consumer) must arrange for the safe return of goods to us, however for fireworks this needs to be done through our specialist hazardous goods courier. the cost of which is to be born by you, failing which we will recover the goods, the cost of which will be deducted from any refund due to you
    5. Upon the cancellation of a contract we shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods) within 30 days of cancellation
    6. Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by ourselves.



You can always contact us for any return question at southyorkshirefireworks@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at southyorkshirefireworks@hotmail.com